Next day tracked delivery as standard*

What the FAQ's

What shape is the sky? Is Tupac actually still alive? We've not got a solid on either of those, but we are pretty sure we’ve got you covered for all things Boojum merch.


Orders

If your order is due today, please allow reasonable time before getting in touch. You can track your gear by checking your tracking number included in your dispatch email.


Awkward. If this was a Tinder date, we’d be screwed! Every so often confirmation emails disappear into the big burrito-y Boojum vortex. Please do a quick check of your junk folder for emails from 'merch@boojummex.com’, hopefully you’ll find us hiding in there but if not, give us a shout with your details (name, delivery address, product ordered) and we’ll send you a shiny new confirmation.



Shipping

Pronto. Speedy service is our thing! If your order is placed before 2pm, your items will be packaged and dispatched on the same day. After 2pm, your order will be packaged and dispatched the following day.


Once your order is dispatched you will receive an email with tracking details. More info on tracking your order can be found on our Delivery Info page.


While we aren’t delivering our rice filled parcels across the pond *yet*, you can get a merch filled parcel delivered anywhere in the UK or Ireland.

Our delivery covers postcodes in Ireland, Northern Ireland, mainland England, Scotland and Wales but if you’re out there in the Isle of Wight, Isle of Man, Isle of Scilly or Scottish Islands and Highlands, our couriers charge a little bit extra. Don’t @ us 🤷‍♂️.


That’ll be a spicy "nope". Sorry but we really don’t wanna give you barbacoa infused caps and sweatshirts. We’ll leave the Aroma de Mexicana to our food and our candles.


We accept all major credit and debit cards as well as Google Pay, Apple Pay and PayPal.


At the moment our gift cards are currently only redeemable in-store at Boojum restaurant locations.



Products

If you’ve got some burning questions about our lit candles, want us to spill the tea on our mugs (ok, ok, we’ll stop!) or you just wanna know more about any of our products (minus the dodgy puns), drop us a line, anytime. An excuse to brag about our sick new swag? That is A-OK with us 👌.


Ah, those 3 dreaded words. "Out of Stock". If we ever happen to run out of stock on an item you're looking for, get in touch. We can advise if and when you can expect your item to be back in stock, recommend or suggest alternatives or just provide a shoulder to cry on 😭.

We're always on the hunt for the best products to bring you the boojee-est new merch but if you've any suggestions send 'em over to merch@boojummex.com or via the Contact Form and we'll pass on the top suggestions to the big boss for consideration.

Can't get enough of the Good Times Burrito Club? Get in on all the action. Join our mailing list to get cheeky peeks of boojee new product drops, hot promos and more!


Got cold feet? Don’t worry, it’s all good (unless you’re standing at the altar, then it's no bueno!). If you change your mind about the merch and want to cancel your order, get in touch as soon as possible. We may not be able to cancel the order if it has reached a certain stage in the fulfilment process but we’ll try our absolute best! Worst case scenario; you can return it for a full refund (minus shipping, obvs).


All the deets on what to do if you need to return your items for whatever reason, can be found on the Returns & Refunds page.


You’ll find your nearest Boojum restaurant and opening hours via our Store Locator page! You can also order a DIY Boojum at Home Mexican Fajita Kit, direct to your door, anywhere in Ireland - North or South here.


No problemo, drop us a message using our handy Contact Form and we'll get on it right away..

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